Vox Fibre And Cloud Services To Bring More Value For SA Businesses

Jacques du Toit - Vox

Having achieved great success in the fibre-to-the-home market, integrated ICT and infrastructure provider Vox is looking to build on these strengths by expanding their push into the fibre-to-the-business market with bundled offerings that are designed to bring more value and savings to local companies in a tough economic environment.

The COVID pandemic and resulting intermittent lockdowns – together with the looming threat of loadshedding – have resulted in a paradigm shift in business, with many having to adopt remote working policies, which includes adopting solutions to make their onsite data and applications more widely available and finding innovative ways of synchronising their IT support with a remotely connected workforce.

“While they might use multiple methods of connectivity to access their applications and data remotely, having a fibre line as the primary means of connectivity ensures a higher level of reliability,” says Jacques du Toit, CEO at Vox.

Barry Kemp – Vox

According to Barry Kemp, Head of IaaS at Vox, the levels of efficiency, consistency and ease of access all play a role in determining the overall success of a brand, and fibre-to-the-business provides the stability, consistency and low latency required to ensure this.

Other noticeable benefits for businesses includes:

  • Enhanced speeds: any efficient organisation thrives of speed – whether it is for accessing data, uploading, downloading, sharing files or exchanging information – and using fibre to access cloud-based services is the best way of boosting organisational productivity
  • Reliability: in a digital age, your business cannot afford to be disconnected, and a fibre line ensures less downtime, meaning more consistent delivery.
  • Security: while some organisations are hesitant to shift to the cloud (and remote working) due to security concerns, Cloud in most cases is more secure than on premise and with Vox Fibre you are able to run a secure virtual network between your office and the Vox Cloud.
  • Cost: In the long run, users of a combined cloud and fibre package have noted more cost-effectiveness, more room for scalability, increased ease of access and general improvement in quality control – in essence letting them do more despite spending less.

“Why would you purchase a premium cloud solution and not supplement it with tools to maximise its performance? Our Fibre Solutions are to Cloud what the perfect engine is to your vehicle. Optimised for efficiency, growth, and flexibility, they’re also systemically designed to enhance your overall experience,” says Kemp.

Co-location as a first step

According to Du Toit, with the increasing preference for work from home – or in some cases a hybrid model that blends remote and office based working – businesses are downscaling their office space and are looking for alternatives to hosting servers on their office premises. For those that have decided not to keep their infrastructure onsite, there are a host of options available, including co-location at a data centre, hosted virtual servers, or increasingly a hybrid of the two.

With co-location, organisations are provided with rack space within state-of-the-art data centres that adhere to international standards and include redundant connectivity and power supply to ensure that they always remain connected to their business critical IT infrastructure. This is ideal for organisations that need to sweat their existing IT investments, or have policies that require certain types of data to be stored within their own environments.

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Making cloud work for business

For those who want to move away from maintaining their own IT infrastructure, the Vox Virtual Data Centre offers a truly elastic virtual data centre that offers organisations a virtualised pool of cloud infrastructure and resources including compute, memory, storage, licensing and networking – helping boost day-to-day productivity, capacity planning and management.

Data shows that up to 30% of cloud migrations rolling back, and over 80% resulting in budget overruns largely because they are not scoped correctly, and Vox has adopted a three-step process – Assess, Migrate, Manage – in order to ensure organisations have the right information, services and skills to make a successful transition into the cloud.

“Vox provides organisations with advice and guidance in order to maximise their IT infrastructure investments. We now offer multiple infrastructure solutions that can be used to mitigate many of the challenges that businesses are facing and to improve their overall IT – allowing them to concentrate on running their business,” says Du Toit.

Also read: Vox Telecom launches Private Cloud Services in South Africa


  1. […] Vox revolutionises tech support with bundled service for home usersVox, an integrated ICT and infrastructure provider and telecommunications company, has introduced an affordably priced, consumer-focused monthly managed IT (MIT) support service that combines cybersecurity with IT maintenance.“Up to now, consumers requiring home IT support generally had two options. They could phone a service provider who would send an engineer and charge anything from R800 to R1,200 per hour. Or they could pay a monthly fee of upward of R400 to have IT support on standby but may never even use it,” says Dominique Yeates, Product Manager for MIT at Vox.The Vox Home IT Support offering disrupts these traditional options by delivering a subscription model that includes anti-virus, anti-malware, general protection for devices, and the patching of the operating system.“You would not keep a plumber on retainer every month, so why should you do so for IT support? With us, consumers can repurpose what they would typically spend on their monthly anti-virus subscription and get a significantly enhanced offering that delivers not only anti-virus but gives our expert IT consultants access to their devices for remote remediation, ideal for the new normal we are living in,” adds Yeates.The Vox Home IT Support service is available at R29 per month per device, R69 for three devices, or R99 for five devices while giving the consumer access to engineers from 08:00 to 21:00 daily. It is as easy as logging a support ticket by clicking an icon on the desktop, and have the experienced Vox engineer respond within an hour to ensure the consumer can get up and running as quickly as possible. Furthermore, the user will only be billed for time spent on the problem at R299 per hour.Whether it is email or Zoom issues, problems getting the printer set up correctly, or just performing routine maintenance, the Vox Home IT Support offering can meet every consumer IT requirement. And if the issue cannot be resolved remotely, a qualified engineer will be dispatched at R799 per hour to help with IT issues typically associated with on-site support such as cabling, physically connecting devices, and other hardware troubleshooting.Every transaction is recorded for audit purposes.“Essentially, the home user can offset the monthly subscription fee against their current anti-virus solution. And as a trusted ICT solutions provider, Vox has a proud tradition of delivering effective enterprise-level support. Extending this to the consumer market will only strengthen remote working environments and alleviate many of the headaches IT departments are facing,” she adds.Also read: Vox Fibre And Cloud Services To Bring More Value For SA Businesses […]


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