Disruptive technology: good news for businesses and banks

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The rise of so-called fintech companies will make it easier, and cheaper, to undertake monthly mundane transactions. By Andries Kok, CFO of Payaccsys

In just the same way as Uber disrupted the per-kilometre taxi sector, PayPal disrupted the money transfer business and WhatsApp disrupted the mobile industry, technology is set to disrupt the banking sector.

Yet, the changes that are coming, to the way small businesses, entrepreneurs and people bank, should not be seen as a threat, but an opportunity for small companies to save money, and for banks to outsource some of their functions and achieve economies of scale.

In fact, the disruptive nature of fintech is on our doorstep and cannot be ignored in the same way that mobile operators ignored over-the-top companies like Facebook and WhatsApp, which have taken traditionally lucrative revenue streams away from cellular companies.

Cellphone companies in SA, apart from Cell C, have refused to embrace the shift to OTT and are now seeking to have them regulated because people are shifting to less lucrative services like data.

A recent McKinsey & Company research, A digital crack in banking’s business model, shows that banks are as vulnerable as mobile operators because they are also relying on high-margin income that can be displaced.

Fintech Startups
Fintech Startups

McKinsey’s research shows that 59 percent of banks’ incomes come from pure fee products, such as payments, advice or loans and deposits. This income generates a whopping 22 percent in average return on equity.

Yet, these are exactly the areas in which the traditional banking sector will be left vulnerable. Recognising this, innovative banks like First National Bank have already offered technology-based value adds, such as free accounting services for business customers.

Despite this acceptance of the inevitable, agile technology companies with disruptive solutions are chomping at the bit to enter this space and offer transactional services to customers at a fraction of the current cost.

The rising tide of fintech companies is more agile, mostly cloud based and can offer economies of scale that traditional banks relying on legacy systems cannot. For example, he says, Payaccsys’s automated payment system for staff is cloud based, secure and can save as much as 50 percent of the cost of paying staff.

Other companies cited by McKinsey include platforms like NerdWallet or BankBazaar, in India, which aggregate the offerings of many banks when it comes to loans, credit cards, deposits and insurance among other services.

These sorts of products are becoming more and more popular, especially among millennials – or Generation Z – because they are automated, simple to use and save time by obliterating the need to stand in queues.

Eventually, the only services banks will offer small companies, entrepreneurs and tech-savvy individuals is a place to get loans and keep their money, and even that will change with time as the rise of services such as BitCoin become more popular.

Yet, this presents an opportunity for banks too, especially those who wish to trim operational costs and become more competitive.

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