Browsing: Customer Experience

Nedbank’ introduces a Client Connect Zone pilot, a new retail banking concept, as customer expectations reshape the future of banking..…

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating profitability, customer loyalty,…

Modern consumers are no longer satisfied with being “delighted” by good service, rather they expect instant results, full transparency, and…

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating profitability, customer loyalty,…

At SATNAC 2024, Dr. Noxolo Kubheka-Dlamini, Telkom’s Chief Digital & Information Officer for Consumer and Small Business, delivered a forward-looking…

Airtel, a leading telecommunications provider, is celebrating Customer Service Week with a renewed commitment to delivering exceptional customer experience. The…

A good customer experience (CX) has a delicate balance between relevance and respect, data precision, and human empathy. Thanks to…

Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of…

The cost of living crisis is still creating impact, with almost one in every two people (48%) reporting declining confidence in…

Real-time guidance has become a driving force behind superior customer experience. When customers interact with a company, whether that’s via…

I recently published a blog asking if Microsoft “lock-in” is the right security strategy for your organization? and wanted to…

In 2023, the world returned to ‘normalcy’, with people spending more time offices and at in-person events, having face-to-face interactions,…

We’re proud to reveal that Forrester Research has named CallMiner the only Leader in The Forrester Wave™: Conversation Intelligence for Customer…

Enterprise hardware, software, and communications companies are under tremendous pressure, thanks to rising inflation and a tightening funding market, to…

Financial services organisations face an entirely new set of customer experience (CX) challenges. Many are grappling with a hybrid return…

Global customer experience management firm iSON Xperiences has been appointed as the outsourced customer service provider for MTN South Africa.…

Even though modern technology is introducing new capabilities for organisations looking to adapt to evolving customer needs, the human element…

Vodacom’s partnership with Alipay, the world’s leading digital lifestyle services platform, will bring inclusive mobile solutions to consumers and merchants…

Using a speed test to indicate the likely experience of an Internet customer is like trying to gauge a car’s…