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Browsing: Customer Experience
A good customer experience (CX) has a delicate balance between relevance and respect, data precision, and human empathy. Thanks to…
Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of…
The cost of living crisis is still creating impact, with almost one in every two people (48%) reporting declining confidence in…
Real-time guidance has become a driving force behind superior customer experience. When customers interact with a company, whether that’s via…
I recently published a blog asking if Microsoft “lock-in” is the right security strategy for your organization? and wanted to…
In 2023, the world returned to ‘normalcy’, with people spending more time offices and at in-person events, having face-to-face interactions,…
We’re proud to reveal that Forrester Research has named CallMiner the only Leader in The Forrester Waveâ„¢: Conversation Intelligence for Customer…
Enterprise hardware, software, and communications companies are under tremendous pressure, thanks to rising inflation and a tightening funding market, to…
Financial services organisations face an entirely new set of customer experience (CX) challenges. Many are grappling with a hybrid return…
Global customer experience management firm iSON Xperiences has been appointed as the outsourced customer service provider for MTN South Africa.…