Fast-growing internet service provider (ISP), RocketNet is shaking things up with the appointment of industry heavyweights to take customer service delivery and internet support to the next level.
“We have invested heavily into infrastructure and technology over the past few years to bring the best of what the fibre-to-the-home (FTTH) industry has to offer. We have a strong team and a positive culture, which has been core to growing our market share. As we expand, we will continue to attract top talent who share our values and are uncompromisingly customer-centric,” says Simon Swanepoel, CEO of RocketNet.
RocketNet recently appointed Lee-Roy Joyce as Chief Operating Officer. Joyce has more than 10 years’ experience in the telecommunications industry and witnessed the first home in South Africa go live with fibre internet. Joyce joins RocketNet from a major ISP where he was General Manager for a number of years.
“RocketNet has a good name in the industry and is known for excellent customer service; this is what attracted me to them. We are a young, dynamic team growing rapidly and I wanted to be a part of it. There is a great atmosphere of passion and enthusiasm from each staff member taking on their daily tasks with a smile and sense of purpose,” said Joyce.
RocketNet also secured Warren Thomas as Chief Marketing Officer (CMO) to drive sales while promoting the RocketNet brand to a broader South African audience. Thomas has more than a decade of experience within telecommunication sales and marketing.
“What attracted me to RocketNet was the people and laser-sharp focus on operational excellence and customer support. There is nothing worse than attracting customers to your business and being unable to deliver timeously with care and support, due to a lack of business infrastructure. RocketNet has the systems and passion to keep customers happy and informed, which is why I do what I do” said Thomas.