Avaya – a global leader in business communications, software, systems and services – today introduced a new private cloud delivery model to complement its cloud deployment capabilities.
The new private cloud delivery model is part of Avaya’s OneCloud solutions for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), providing enterprise organizations with a fast, convenient and automated path to the benefits of cloud communications.
In fact, private cloud models are popular with security-conscious organisations that don’t want to expose their platform to the public internet.
The new Avaya OneCloud ReadyNow private cloud offerings feature preconfigured, per-seat consumption and standard bundles of both UCaaS and CCaaS solutions, reducing risk, cost and complexity from the transition to a cloud platform from on-premise solutions.
The new offering is now available in South Africa.
Avaya OneCloud UC and CC solutions are provided through a network of data centres in the United States, Germany and Singapore for availability in 34 countries, including South Africa.
The company will be expanding its network of global data centres in the coming months to meet the growing needs of customers worldwide.
The Avaya OneCloud private offering is being introduced as part of Avaya’s new Avaya Intelligent Xperiences – or Avaya IX – solution naming architecture unveiled this week at the company’s annual ENGAGE user group conference.
Based on input from customers and partners, the new nomenclature streamlines the company’s portfolio of solutions and reflects the wealth of experience Avaya brings to bear for customers as they transform digitally and move their solutions into the cloud.
“We are committed to a customer-led approach to innovation that enables Avaya users to provide experiences that matter for customer and workforce engagement, and this includes our comprehensive cloud communications portfolio across all business segments,” CEO Jim Chirico told the 2,500 customers, partners and industry influencers in attendance at the annual Avaya ENGAGE conference on Monday.
“We’ve heard from you the need for flexibility and options for solutions delivered via public, private or hybrid cloud. Our customers have told us they are looking for simple, comprehensive solutions for contact centre, unified communications and collaboration from a single, trusted partner.”
With over 3.5 million cloud seats and growing, Avaya brings experience with the full spectrum of business communications in the cloud, leveraging its leading SaaS capabilities.
Avaya OneCloud private solutions are customizable, with experts to help design, customize and manage applications that meet unique and often complex digital transformation needs.
Many enterprise IT leaders are interested in the benefits of a public cloud offering, such as an opex-based consumption model, flexibility and speed of deployment.
Control and security concerns, along with more limited manageability and customization options from upstart cloud CCaaS and UCaaS vendors, however, have slowed adoption for the larger implementations. Avaya is taking a flexible hybrid approach to the cloud with these new solutions to meet the needs of small businesses up to the largest global implementations.
“As a top Avaya partner for more than two decades, we’ve seen the company evolve from voice communications to a robust cloud solutions provider, helping clients achieve high levels of flexibility, scalability, and security for a variety of their needs,” said Steven Bernard, Vice President Avaya Sales, Carousel.
“We’re excited to see Avaya will now provide our UC and contact centre clients with cloud-based bundles for even greater efficiency, as well as the ability to design an environment that supports their desired scalability and consumption needs.”