Browsing: Customer Experience

Real-time guidance has become a driving force behind superior customer experience. When customers interact with a company, whether that’s via…

I recently published a blog asking if Microsoft “lock-in” is the right security strategy for your organization? and wanted to…

In 2023, the world returned to ‘normalcy’, with people spending more time offices and at in-person events, having face-to-face interactions,…

We’re proud to reveal that Forrester Research has named CallMiner the only Leader in The Forrester Wave™: Conversation Intelligence for Customer…

Enterprise hardware, software, and communications companies are under tremendous pressure, thanks to rising inflation and a tightening funding market, to…

Financial services organisations face an entirely new set of customer experience (CX) challenges. Many are grappling with a hybrid return…

Global customer experience management firm iSON Xperiences has been appointed as the outsourced customer service provider for MTN South Africa.…

Even though modern technology is introducing new capabilities for organisations looking to adapt to evolving customer needs, the human element…

Vodacom’s partnership with Alipay, the world’s leading digital lifestyle services platform, will bring inclusive mobile solutions to consumers and merchants…

Using a speed test to indicate the likely experience of an Internet customer is like trying to gauge a car’s…