Subscribe to Updates
Get the latest technology news from TechFinancials News about FinTech, Tech, Business, Telecoms and Connected Life.
Browsing: Customer Experience
At SATNAC 2024, Dr. Noxolo Kubheka-Dlamini, Telkom’s Chief Digital & Information Officer for Consumer and Small Business, delivered a forward-looking…
Airtel, a leading telecommunications provider, is celebrating Customer Service Week with a renewed commitment to delivering exceptional customer experience. The…
A good customer experience (CX) has a delicate balance between relevance and respect, data precision, and human empathy. Thanks to…
Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of…
The cost of living crisis is still creating impact, with almost one in every two people (48%) reporting declining confidence in…
Real-time guidance has become a driving force behind superior customer experience. When customers interact with a company, whether that’s via…
I recently published a blog asking if Microsoft “lock-in” is the right security strategy for your organization? and wanted to…
In 2023, the world returned to ‘normalcy’, with people spending more time offices and at in-person events, having face-to-face interactions,…
We’re proud to reveal that Forrester Research has named CallMiner the only Leader in The Forrester Wave™: Conversation Intelligence for Customer…
Enterprise hardware, software, and communications companies are under tremendous pressure, thanks to rising inflation and a tightening funding market, to…