Taking Your Customer Experience To New HeightsBy Tshidi MachabaMay 7, 2024 A good customer experience (CX) has a delicate balance between relevance and respect, data precision, and human empathy. Thanks to…
Banking On Chat: How AI Makes ‘Cents’ For Finance CompaniesBy Staff WriterNovember 3, 2023 The digital customer experience (CX) landscape is continually evolving, with AI playing an ever-growing role in helping businesses, including those…
2023 CallMiner CX Landscape Report Highlights Growing AI Impact On CXBy CallminerOctober 12, 2023 In 2023, the world returned to ‘normalcy’, with people spending more time offices and at in-person events, having face-to-face interactions,…
CallMiner Named the Only Leader in Conversation Intelligence for Customer ServiceBy CallminerAugust 24, 2023 We’re proud to reveal that Forrester Research has named CallMiner the only Leader in The Forrester Wave™: Conversation Intelligence for Customer…
