Browsing: Customer Experience

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating profitability, customer loyalty,…

Modern consumers are no longer satisfied with being “delighted” by good service, rather they expect instant results, full transparency, and…

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating profitability, customer loyalty,…

At SATNAC 2024, Dr. Noxolo Kubheka-Dlamini, Telkom’s Chief Digital & Information Officer for Consumer and Small Business, delivered a forward-looking…

Airtel, a leading telecommunications provider, is celebrating Customer Service Week with a renewed commitment to delivering exceptional customer experience. The…

A good customer experience (CX) has a delicate balance between relevance and respect, data precision, and human empathy. Thanks to…

Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of…

The cost of living crisis is still creating impact, with almost one in every two people (48%) reporting declining confidence in…

Real-time guidance has become a driving force behind superior customer experience. When customers interact with a company, whether that’s via…

I recently published a blog asking if Microsoft “lock-in” is the right security strategy for your organization? and wanted to…