Browsing: Customer Experience

Modern consumers are no longer satisfied with being “delighted” by good service, rather they expect instant results, full transparency, and…

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating profitability, customer loyalty,…

At SATNAC 2024, Dr. Noxolo Kubheka-Dlamini, Telkom’s Chief Digital & Information Officer for Consumer and Small Business, delivered a forward-looking…

Airtel, a leading telecommunications provider, is celebrating Customer Service Week with a renewed commitment to delivering exceptional customer experience. The…

A good customer experience (CX) has a delicate balance between relevance and respect, data precision, and human empathy. Thanks to…

Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of…

The cost of living crisis is still creating impact, with almost one in every two people (48%) reporting declining confidence in…

Real-time guidance has become a driving force behind superior customer experience. When customers interact with a company, whether that’s via…

I recently published a blog asking if Microsoft “lock-in” is the right security strategy for your organization? and wanted to…

In 2023, the world returned to ‘normalcy’, with people spending more time offices and at in-person events, having face-to-face interactions,…