Author: Rufaida Hamilton

The promise of AI and the beauty of large language models sets radical expectations in how banks can  improve overall payment experiences for customers. This technology is re-orienting the way financial institutions, and payment service providers operate, and its advocates have identified (not without low hubris) numerous use cases,  all offering new ways for banks to improve their ways of work. From boosting transactional efficiency, to deepening transactional insights, automating customer support and hyper-personalising services, AI offers immense potential. However, any seasoned banker or payment practitioner will hastily emphasize the need for careful and strategic calibration, and to employ AI…