Salesforce, the #1 Agentic CRM, today announced that Hyperforce, the company’s trusted cloud platform, is now generally available in South Africa. Delivered through a strategic partnership with Amazon Web Services (AWS), Hyperforce is Salesforce’s premiere infrastructure that delivers enhanced levels of security, compliance, availability, and scalability.
By allowing businesses to store their data locally within the AWS South Africa (Cape Town) Region, Hyperforce enables South African organisations – especially those in highly regulated sectors like government, financial services, and telecommunications – to adhere to local data residency requirements. This local residency aligns Hyperforce with the Protection of Personal Information Act (POPIA), minimizing cross-border data transfer risks.
With robust, regional compliance controls built directly into the infrastructure, local companies are enabled to innovate securely, deploy new services faster, and confidently expand into global markets.
With Hyperforce, customers also gain the trust, security, and confidence to help them innovate with Agentic AI. Hyperforce underpins the Agentforce Trust Layer and the entire Agentforce Platform, enabling Salesforce to deliver a secure, scalable, and reliable foundation for AI applications.
“We are proud to accelerate our customers’ digital transformations, helping them remain agile as they grow and innovate,” said Linda Saunders, country manager and senior director of solution engineering for Africa at Salesforce.
Linda Saunders_Country Manager & Senior Director Solution Engineering, Africa, Salesforce
“Hyperforce is a game-changer for South Africa. It empowers organisations to scale rapidly, simplify local data compliance, and boost customer service efficiency.
“By combining our latest CRM innovations with cloud and AI capabilities, Salesforce is enabling businesses across all sectors to elevate their customer experience and seize the enormous growth opportunities in the region.”
With Hyperforce, Salesforce customers in South Africa can:
Scale dynamically for B2B and B2C: Leverage the elasticity of the public cloud to access compute capacity on demand, increasing flexibility and reducing implementation times.
Make security the default: Hyperforce is deployed on AWS, a secure global cloud infrastructure, and incorporates least-privileged access controls, zero-trust network principles, and encryption of customer data at rest and in transit.
Store data locally: Keep data securely within the AWS South Africa (Cape Town) Region to help meet compliance requirements specific to your company, industry, and local regulations.
Maintain seamless backwards compatibility: Run every Salesforce app, customisation, and integration on Hyperforce without disruption.
At launch, Salesforce Platform, Sales, CRM Analytics, Revenue Management, Industry solutions, and more will be available on Hyperforce to customers in South Africa. Salesforce remains committed to empowering businesses in the region, with plans to introduce additional Agentforce Platform products on Hyperforce over time.
