Author: Wim De Bruyn
On 19 July 2024, the global tech community faced one of its most unprecedented challenges, dubbed “the largest IT outage in history”. A botched update from global cybersecurity firm CrowdStrike triggered a cascading failure that affected approximately 8.5 million Microsoft Windows devices worldwide, including Capitec’s systems. This outage tested the resilience and expertise of technology teams across the globe and saw South Africa’s leading digital bank experience disruptions across all its banking channels, from online banking to mobile app transactions and card payments. Initially, clients faced difficulties accessing various banking services, causing understandable frustration and concern. Our clients’ needs in…
Super apps, banking-as-a-service, behavioural banking and cyber security. These are just a few of the trends that promise to make the future of banking fast, frictionless, and personalised. The increasing prevalence of smartphones means that billions now have an entire banking system in their pockets. For the over 10.1 million people that use Capitec’s digital channels, a host of new innovations in the financial services sector means their banking experience is about to get a whole lot slicker. The financial services world is moving toward making more clients’ banking activities and relationships digital. In China, super apps like WeChat allow…