Author: Nigel Melville

Judging by a slew of recent corporate announcements, your next “co-worker” might be an artificial intelligence agent – doing the work of an assistant, job scheduler, morning debriefer, learning coach and more. JPMorgan Chase, the largest U.S. bank, describes a clear vision for a new world of omnipresent AI agents: “Every employee will have their own personalized AI assistant; every process is powered by AI agents, and every client experience has an AI concierge.” In brick-and-mortar retail, Walmart is already implementing its vision around agents, which involves support of customers, in-store employees and other business areas, with supervisor agents assigning…