Author: Itumeleng Phetlho

In an ever-evolving business landscape, customer-centricity has become the differentiating factor for telco brands seeking to foster loyalty and growth. We believe future success will come from companies that take a data-led approach. In today’s intensely competitive world, operational excellence has become the cornerstone of a successful organisation. It underpins the continuous improvement of all aspects of the business, for the benefit of all stakeholders. This approach to business is particularly crucial when it comes to customer service. Gone are the days when basic support is sufficient. Globally, customers expect quick, personalised and efficient interactions with brands. And South Africa’s…