Author: Gugu Lourie
For South Africa, the contact centre industry is dominated by multinational contact centres. One local contact centre firm is taking a different approach, aiming to make a difference in this country. Empowered Outsource (EOS) opened its doors in 2018 with an ambitious goal to create a boutique type of contact centre founded in South Africa, run by South Africans, owned by South Africans and driven to make a difference in the life of its employees, the vast majority of whom are the youth of our country, as well as customers. There are currently thousands of business process outsourced (BPO) contact…
Yolanda Cuba, who resigned as Vodacom’s Chief Officer responsible for Strategy, M&A and Business Development, has been placed on garden leave with immediate effect. Yesterday, TechFinancials exclusively reported that Cuba is leaving Vodacom after a five-year stint at the Vodafone-owned mobile phone company. Later on the day, MTN announced that Cuba was joining the mobile phone operator as Group Chief Digital and Fintech Officer, reporting to the Group CEO Rob Shuter. Asked whether Vodacom has not activated a restraint of trade on Cuba, Vodacom spokesperson Byron Kennedy, said: “Vodacom can confirm that Yolanda Cuba is currently serving out a six…
MTN Group today announced the appointment of Yolanda Cuba as Group Chief Digital and Fintech Officer. Cuba will join the MTN Group Executive Committee reporting to the Group CEO Rob Shuter. In this role, Cuba will lead the Group’s strategic expansion of its financial services and digital solutions efforts and transformation into a digital operator. She replaces Stephen Van Coller. who resigned last year to be the boss of troubled JSE-listed technology group EOH. Cuba brings extensive telecommunications and leadership experience to MTN Group. She joins MTN Group from Vodacom, where she served as Chief Officer of Strategy and M&A.…
A top executive who joined Vodacom just five years ago is leaving the mobile phone group, TechFinancials has learned. Yolanda Cuba, the Chief Officer of Strategy and M&A of Vodacom Group, has tendered her resignation with immediate effect, a source familiar with her exit told TechFinancials on Tuesday. Cuba is a high-flyer in her field, having spent three years in Ghana as CEO for Vodafone, where she was named as the Telecom CEO of the Year in 2018. Also a former CEO of defunct JSE-listed behemoth Mvelaphanda Group, and chief strategy of SABMiller local unit. Vodacom spokesperson Byron Kennedy confirmed…
Afrihost announced on Tuesday it was relaunching its fibre product as Pure Fibre – a simple, powerful fibre solution that does everything and doesn’t break the bank. “The best part about Pure Fibre is that it is uncapped, unshaped, unthrottled and unmetered,” Gian Visser, Afrihost CEO, said. “That means there are no thresholds, no hidden terms and the performance of the product will never change according to how much you use.” The specials went live today. The Internet Service Provider is offering customers that orders its fibre through (or migrates to it) up to R5,000 in value when they sign…
An ENSafrica report has revealed evidence of a number of governance failings and wrongdoing at EOH. Following submission of a forensic report and its recommendations to the board of directors of EOH, the company said its board has assessed the findings of the ENSafrica report and has prepared an interim update on the forensic investigation The report by the law firm unearthed wrongdoings including unsubstantiated payments, tender irregularities and other unethical business practices. The wrongdoings are primarily limited to the public sector business centralised in EOH Mthombo and to a limited number of EOH employees, the company said. Suspicious transactions…
We are entering a digital, intelligent, and fully connected era where everything will be sensing, connected, and intelligent. As part of its plans to respond to this technological revolution, Huawei wants to make digital services more affordable and equally accessible to all. “Huawei has been creating value for its customers through innovation. We are doing everything we can to bridge the digital divide and meet the world’s needs for connectivity,” Liang Hua, Chairman of Huawei, said. “We want to make digital services more affordable and equally accessible to all, and to do our part in contributing to social and economic…
VC4A is looking for 10 innovative, high-growth scale-ups to showcase at Africa Early Stage Investor Summit on Nov 13-14 in Cape Town. Are you operating in Africa, generating revenue and looking to raise your Series A round in the range of $250 00 and $5 million (R69.6 million)? VC4A is looking for you. The applications are closing on 31 July. The initiative is called ‘VC4A Venture Showcase – Serie A’. This is an exclusive opportunity to introduce your company at once to everyone who’s anyone in Africa’s early-stage investment space. In 2017-2018, VC4A showcased 30 scale-ups from across the continent as…
JSE-listed Blue Label Telecoms has moved to reassure investors about the concerns about Cell’s prospects. Blue Label Telecoms, the biggest shareholder in Cell C, said that no material concerns or issues have been uncovered as a result of Cell C’s new management conducting a deep dive into the business practices of Cell C in a drive for efficiencies. “This is an on-going process and shareholders will be updated as progress is made.” On Wednesday, it emerged that Cell C’s management has finally accepted (publicly) that the company faces financial and other challenges. The struggling mobile phone operator is planning to implement…
The shares of JSE-listed technology group Blue Label Telecoms fell by as much as 15% in early trade on Thursday, as concerns around the latest development in the mobile phone operator Cell C battered sentiment. By 1136 am, Blue Label Telecoms was down 10.3% at R3.50 pushing the company’s market cap to R3.5 billion. The company’s shares have dropped 27% year-to-date and fell 17% in the past 30 days. Blue Label Telecoms owns 15% in Cell C, which has been a drag on its share performance. On Wednesday, it emerged that Cell C’s management has finally accepted (publicly) that the…