HGS, a global leader in digital customer experience (CX), AI-driven BPM, and digital media services, has officially opened its cutting-edge CX hub in Cape Town.
The exclusive launch event showcased HGS’s commitment to transforming CX through digital innovation, impact sourcing, and a customer-first approach, solidifying South Africa’s reputation as a top-tier CX destination.
The event gathered industry leaders, government officials, and global brands to explore South Africa’s growing role in CX excellence.
HGS’s new hub will help businesses reduce costs, enhance customer satisfaction, and drive growth through AI-powered solutions and best-in-class service delivery.
Attendees gained insights into HGS’s digital-first strategy, including:
- Leadership Vision: How South Africa fuels global CX transformation.
- Impact Sourcing: Career development and community initiatives, such as the Portland School tech sponsorship.
- AI & Talent: Blending local expertise with advanced tech for seamless, scalable CX.
“This isn’t just a new site, it’s a leap forward in CX innovation,” said Carrie Ramskill, COO of HGS UK & Director of HGS South Africa.
“South Africa’s skilled workforce and our impact-driven approach are redefining CX for global brands.”
