Coronavirus: FNB to Offer Connect Customers Free Data

FNB Connect
FNB Connect. Image source:

As part of its efforts to escalate help to customers during the COVID-19 lockdown, FNB announced on Monday that it’s Connect customers will receive free data.

“In April, individual and business customers on FNB Connect will also receive 1GB of free data to help them stay connected during the lockdown,” Jacques Celliers, FNB Chief Executive Officer, said on Monday.

“We are also working with industry partners to ensure that customers can use any bank’s ATMs without paying additional fees over and above the fees charged by their bank.”

In June 2015, FNB became the first bank in South Africa to launch a Mobile Virtual Network Operator (MVNO) through a partnership with Cell C, South Africa’s mobile phone operator.

FNB Connect is fully integrated into the digital banking systems such as Online Banking and the FNB App. Customers can check the activity on each of the SIM cards with details of each transaction made in real-time.

Any actions required for SIM management such as changing limits, switching international roaming on and off, cancelling the SIM or ordering a new one can be performed from these platforms.

Also read: Coronavirus: FNB Reaffirms Commitment to Assist Customers

s South Africa and the international community continue to intensify efforts to curb the spread of COVID-19, FNB has reaffirmed its commitment to help SMEs and individual customers whose financial position is adversely impacted by COVID-19.

The Bank continues to work with the Banking Association of South Africa (BASA), in engaging with the SARB and Government on a variety of solutions aimed at supporting both consumers and businesses through these difficult times. We will make further announcements on the nature of this support in the days ahead.

FNB believes that SMEs and an economically viable consumer market are vital to the country’s economic growth prospects. It is the collective responsibility of both the government and the private sector to continue working together to identify immediate and long-term initiatives that will provide relief.

Also read: Coronavirus: FNB to Implement Measures to Provide Relief to Customers

As it escalates its efforts to help customers, FNB announced on Monday that from 1 April – 30 June 2020 it will implement measures to provide relief to individual and business customers whose financial stability has been impacted by COVID-19.

The banking group said its interventions will assist customers who demonstrate sound banking behaviour, such as having honoured their repayments to the bank on a consistent basis prior to COVID-19.

For those customers that qualify, FNB said its COVID-19 interventions will be for all products.


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