Top News How AI And IoT Are Powering Disruption In Some Of South Africa’s Key Industries Separately, Artificial Intelligence (AI) and the Internet of Things (IoT) are already driving significant development in industries like manufacturing and…
Boardroom Games What Solutions Are There For Contact Centres Left In The Dark By Load Shedding? When you think about the businesses most affected by load shedding, chances are contact centres don’t immediately leap to mind.…
Opinion Coronavirus: A Catalyst For Change In The Contact Centre When the Coronavirus pandemic struck, contact centres across the world could no longer work like they used to. The initial…
