Eskom Nears Major Milestone: Load Shedding Targets Within Reach – Relief in Sight For South AfricaJanuary 21, 2025
How Real-Time Agent Guidance Enhances Customer ExperienceBy CallminerDecember 7, 2023 Real-time guidance has become a driving force behind superior customer experience. When customers interact with a company, whether that’s via…
Considering A Homegrown Generative AI Solution For Conversation Intelligence?By CallminerNovember 16, 2023 Conversation intelligence enables organisations to gain an intimate understanding of their customers’ needs, preferences, and pain points, as well as…
2023 CallMiner CX Landscape Report Highlights Growing AI Impact On CXBy CallminerOctober 12, 2023 In 2023, the world returned to ‘normalcy’, with people spending more time offices and at in-person events, having face-to-face interactions,…
CallMiner Named the Only Leader in Conversation Intelligence for Customer ServiceBy CallminerAugust 24, 2023 We’re proud to reveal that Forrester Research has named CallMiner the only Leader in The Forrester Wave™: Conversation Intelligence for Customer…
Four Need-To-Know Customer Experience Trends For Financial Services Firms In 2023By CallminerMarch 15, 2023 Financial services organisations face an entirely new set of customer experience (CX) challenges. Many are grappling with a hybrid return…
