Opinion Can Virtual Agents Play An Effective Role In Outbound Sales? Ask most people how they feel about getting a sales call and they’ll tell you how annoying it is. That…
News SARS Is On A Recruitment Drive Of 250 Call Centre Agents The South African Revenue Service (SARS) is on a major recruitment drive, targeting to hire 250 new call centre service…
Boardroom Games ICASA’s Intervention to Lower Data Costs May Save Thousands of Call-Centre Jobs By Andre Schoeman ICASA-South Africa’s telecoms regulator might have saved thousands of jobs in the local call-centre industry. A few…
