Author: Xolani Nxanga

The world as we know it continues to change exponentially, and at pace. Macro-economic headwinds, rising inflation, supply chain disruption and changing consumer behaviour have come together to create a perfect storm for businesses across all industries. For insurers, it has meant a shift from providing products and services to delivering exceptional customer experience. Technology lies at the heart of the ability to provide customers with the experience they have grown to expect. We now live in the era where there is an increased focus on user experience – which has led to hyper-personalisation in products and services, as well…