Author: Rodney Kinchington

The telecommunications industry is in the midst of a digital revolution; one shifting from providing traditional communications services to becoming solution providers of diverse digital services and, more importantly, becoming increasingly customer-centric. Globally, telcos are at an inflection point due to heavy investment in 5G development and deployment, innovation in networks, and commoditisation of voice, messaging and data services consumer markets. According to Omdia’s Global Cloud IT Services Survey conducted in 2021 across 310 decision makers, software vendors and systems integrators (SIs) are preferred over telcos. Likewise, telcos face a similar challenge with enterprises as software and specialist security service…