Author: Michael Cowen

SARS recently announced it had embarked on a journey of digital transformation that will see its operations “informed by data-driven insights, self-learning computers, artificial intelligence and interconnectivity of people and devices”. When a national institute like SARS voices a commitment to digital transformation, it’s a clear indicator of the profound effect the Fourth Industrial Revolution is having on trade, industry and government. Yet, industry analysts, like McKinsey, report that 70% of digital transformation projects fail. So what should the country’s tax authority – and every other organisation – do to ensure its own efforts succeed? Successful digital transformation projects get…