Author: Mandy Duncan

E-learning has changed the face of education forever, thanks to COVID-19, and there’s no going back to the way things were. At the beginning of COVID education institutes across EMEA had to adjust very quickly to new hybrid learning environments, and there was a need to take a hard look at their IT network capabilities in anticipation of a return to a busy campus in the months to come.                                                              …

As science fiction merges into reality with artificial intelligence (AI) increasingly becoming a part of our everyday world, there has been much debate whether bots will replace all things human. Nearly half of South African companies say they have been piloting AI within their organisations, realising the technology’s benefits, such as removing the mundane and tedious tasks of data gathering and sorting, and even simple network troubleshooting. Despite its value, AI cannot fill the important role of personal and bespoke support services. For organisations to make the most of AI, they need to rethink a bot-only strategy for support. Mission…

The challenges of remote operations and social distancing in the COVID-19 crisis has fast-tracked the need for digital transformation in retail to enhance customer service, and ultimately boost revenue. With up to 90% growth in South African consumers making purchases online during the pandemic, there’s a shift to a ‘click and mortar shopping experience’, which integrates technology with a traditional physical outlet and requires a network foundation, digital tools, and new streams of data to be analysed. Artificial intelligence and machine learning are emerging as innovative ways to drive profitable business outcomes while driving IT process efficiency. Here are five…

We enter 2021 in a very different place from where we were at the start of 2020. For CIOs, the COVID-19 pandemic has presented enormous challenges, but there is a silver lining. Organizations have come to recognize the importance that networking, and more broadly, the IT function can have on the business, including how fast change can be implemented, even under such stressful circumstances. As we begin the new year, with the coronavirus continuing its grip on the globe, organizations have to take the experiences and learnings from the previous year and apply them to their IT strategies if they…