Author: Grant Phillips

Ask a variety of companies of different sizes in different sectors to define what digital transformation means for them, and you will, in all likelihood, receive many divergent responses. Customers and times are changing, and business must keep apace with those changes. Whilst it is an undeniable fact that in the post-covid world, companies have to embrace new ways of doing business, it is also true that many have not been successful in their migration from paper, bricks and mortar, face-to-face customer services and other ‘analogue’ functions and as a consequence are struggling to compete in today’s ‘brave new world’.…