Author: Farhad N Khan

When was the last time you made a voice call? For most consumers, voice calls have taken a backseat as data usage and Whatsapp calls surge. With traditional revenue streams shrinking, telecommunication companies are capitalising on their vast networks and customer bases to tap into the growing demand for digital payments and financial transactions as they diversify into financial and other services. Telecos are becoming increasingly client oriented and by loaning money, offering money transfers, selling insurance products, airtime and electricity and making e-commerce payments seamless, they are acting like banks.  In some cases, banks will view telecos as competitors.…