Author: Andre Cloete

Business process automation was gradually building momentum until, in 2020, the massive disruption caused by COVID-19 lockdowns and everything that followed forced speedier adoption. Companies rapidly realised that in order to cope with these changed circumstances, they would need to digitalise rapidly. Digitalised business processes can be relatively easily automated, helping managers ensure work gets done to the appropriate quality when employees are out of sight, at home. Business process automation essentially enforces standard processes that move through the correct steps, thus eliminating many of the slip ups that delay or derail them. Because they are entirely systems-based, automated processes…