Woven Solutions Group, a UK and South African-based technology and business process outsourcing (BPO) company, has acquired a majority stake in SA Commercial, a locally developed award-winning BPO provider based in Cape Town. This investment will accelerate growth for SA Commercial and the Western Cape BPO Industry, with the intention of creating an additional 1 000 new jobs in the province over the short term.
Woven is expanding rapidly, thanks to its proprietary technology solutions, and intends to develop its partnership with SA Commercial to drive the combined companies’ growth globally.
Renee Keeble, Founder & Chief Executive Officer at SA Commercial said, “As a purpose-based organisation, we live to create inspired experiences for our people, our clients and partners. It was therefore very important to find similar values in a strategic equity partner, strongly coupled with innovative technology. Together, Woven and SA Commercial display dynamic, extensive leadership experience in managing FTSE-100 clients. So, it comes as no surprise that we have already forged partnerships with key clients abroad.”
Paula Constant, Chief Executive Officer at Woven added: “I am delighted to welcome SA Commercial to Woven’s Global Group, as we accelerate our growth and investment strategy in South Africa. Strong worldwide brands trust SA Commercial to deliver amazing experiences for their customers. Woven and SA Commercial has a unique proposition in the marketplace, powering personalised customer interactions with AI and automation, thanks to Woven’s proprietary software, which specialises in bespoke customer journeys. We have had the privilege of becoming a part of a community with shared values. BPO is first and foremost about people and SA Commercial, led by Renee, has a strong culture of engagement and community. For a truly personalised customer experience, this is critical.”
“This is a significant milestone and win for SA Commercial and the entire BPO industry,” says Clayton Williams, CEO of CAPEBPO. SA Commercial has demonstrated that proudly SA BPO businesses can be a force to reckon with on a global scale. I would like to take this opportunity to congratulate the SA Commercial team and to welcome Woven to Cape Town and South Africa. We are confident this partnership will yield many successes and happy customers!”
Reshni Singh, CEO of BPESA, added, “BPESA as the national industry body and trade association for Global Business Services in South Africa is delighted by the announcement of another premium brand firmly establishing themselves in the country. We are thrilled that Woven has chosen to invest in South Africa through its partnership with SA Commercial, an innovative and credible BPO that has stood the test of time and represented the country well under dynamic leadership over the years. We look forward to working with Woven and the SA Commercial leadership team to help achieve the anticipated growth goals in South Africa.”
Keeble concludes, “We are super excited to pursue international scale alongside Woven. Together we will deliver strategic operational expertise, develop innovative offerings and well-articulated value creation. We are proud to be part of the global shift and look forward to this next chapter in our journey.
