Discovery Bank said on Friday it would immediately refund Vitality clients affected by Comair shutdown. Comair operates Kulula.com and British Airways.
“We are saddened by the news released earlier today advising that Comair, one of our longest standing Vitality partners, has stopped operations,” said Discovery Bank.
“To assist our clients, for any Vitality member who is a Discovery Bank client and booked a discounted flight departing from 1 June 2022 onwards that has been cancelled due to this issue, Discovery Bank will automatically refund the amount spent on that flight into the Vitality member’s Discovery Bank account by close of business on Friday, 10 June 2022.
“This refund process is automatic, so no action is required from members.”
The bank added that international flights, car hire and accommodation bookings made on the kulula.com website remain unaffected.
To make alternative travel arrangements and new discounted travel bookings with any of our travel partners; including local flights with FlySafair, Airlink and Lift, international flights, accommodation and car hire; Discovery Bank clients can access the Vitality Travel platform through the Discovery Bank website on their desktop.
The bank said while working on alternative solutions for Vitality members who are not Discovery Bank clients, affected Vitality members who booked a discounted flight can open a Discovery Bank account before 30 June 2022 in order to facilitate an immediate refund and make bookings on the Vitality Travel platform.
Discovery Vitality CEO Dinesh Govender says: “We apologise to all those affected and hope these efforts will help alleviate their situation. Comair has been one of Vitality’s longest standing partners, and we are saddened by the news. It is devastating for Comair’s passengers, staff and partners, as well as for the travel sector”.
“We understand how traumatic it can be when flight plans are disrupted, and we are doing our utmost to assist those affected. For any affected Vitality member who booked a discounted flight that has been cancelled, Discovery Bank will automatically refund them into their Discovery Bank account by close of business tomorrow.”