Pick n Pay Launches Online Scheduled Grocery Delivery Service

First South Africa retailer to offer a ’set it and forget it’ service that automatically re-stocks shoppers’ most needed items

Pick n Pay
Pick n Pay. Image source - Pick n Pay Ferndale Mall

Pick n Pay has launched an online scheduled grocery delivery service that enables customers to set up an automatic weekly or monthly delivery of items they buy regularly.

Removing the hassle of manually placing regular online orders for essentials, this new online shopping feature, called Grocery Genius, offers customers an easy and more convenient way to re-stock products – from the week’s groceries to monthly pantry and household items.

Pick n Pay was the first retailer to launch online grocery shopping in South Africa and has now become the first supermarket to introduce this future-focused grocery service. Gaining traction overseas with companies like Amazon Prime, this new service is expected to further change the landscape of how customers maximise convenience when shopping for their groceries.

After a successful pilot with a group of shoppers last year, this service is now available to all Pick n Pay online shoppers. “It is as easy as ‘set it and forget it’ and the feedback has been very positive as time-saving has always been a major priority for our customers,” says Georgina Muirhead, Pick n Pay: Online Manger.

How it works

Pick n Pay’s full online shop range is available for the scheduled delivery service, and customers will continue to earn Smart Shopper points for all their online shops.

The Grocery Genius service is free and delivery for customer’s first scheduled delivery will be free. Thereafter customers only pay the standard delivery fee (R60). Customers can cancel or pause the service at any time – for instance, if they go on holiday – at the click of a button on their mobile or desktop.

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