12.6 C
Johannesburg
Friday, May 24, 2019
Home Breaking News Vodacom refunds users after debit glitch

Vodacom refunds users after debit glitch

Vodacom, South Africa’s largest mobile phone operator, says it expected that all customers that were double debited for their December accounts to have been refunded by today. By Staff Writer


Vodacom spokesman Tshepo Ramodibe attributed the incident, which affected about 200 000 accounts, to a technical problem with certain payment files that resulted in a selection of accounts being presented twice for funds collection.

“We have reviewed the incident and associated processes to rule out a recurrence,” said Ramodibe.

Last week Friday, Vodacom sent an SMS to customers informing them that the company was aware that some accounts had been debited twice owing to a “technical glitch”.

On Tuesday, Vodacom confirmed that the majority of the refunds were processed on Monday and it expected that all funds to reflect this morning (Tuesday,  5 January).

The mobile phone operator said the balance of refunds will reflect during the course of the day and the completion of the refunds will be accompanied by an SMS notification.

“We are working with the financial institutions to finalise the bank charges related to the erroneous debits and would like to assure our customers that these will be repaid to them as per our commitment,” explained Ramodibe.

The Vodafone-owned operator apologised to its affected customers and thanked them for their patience.

“Once again, we apologise for the error and inconvenience caused. We would like to thank the affected account holders for their patience and understanding. We’d also like to thank our banking partners for playing their part in expediting the reimbursements,” said Ramodibe.

Vodacom is not the only major South African company to suffer technical glitches in recent months.

First National Bank (FNB) and Standard Bank suffered glitches last year that affected services such as online banking.

Meanwhile, internet services, contact centres and shops affiliated with telecoms company Telkom were briefly offline on May 18 last year following a network switch failure at one of its data centres in Centurion, Gauteng.

 

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Must Read

Avon Justine Introducing A New Direct Delivery Capability

Over the last few months Avon, the largest direct-selling company in South Africa, has made remarkable progress in the implementation of its digital strategy,...

Avon Justine’s New digital Blueprint Reiterates Its Support For Women Empowerment

Iconic beauty company, Avon Justine, has reaffirmed its commitment to championing the empowerment of women by aligning its digital platforms to bolster the earning...

Avon Launches New Mobile App As Part Of Its Digital Strategy

Avon South Africa,  a leading direct-selling company, has introduced a new mobile app known as Avon ON. This is in line with the company’s quest...

Data Fails To Capture Complexity Of South Africa’s Unemployment Crisis

by Daniel Mügge and Juliette Alenda-Demoutiez It’s been 25 years since democracy dawned in South Africa. But apartheid’s legacies still scar the country. Poverty remains...

New opportunities In African TMT Investment But There Are Challenges

The technology, media and telecommunications (TMT) sector in Africa is expected to show impressive growth in 2019, with transactions forecasted to exceed earlier predictions...