Cell C offering users R10,000 to cancel Vodacom, MTN contracts

By Staff Writer

In a move to encourage mobile subscribers to ditch Vodacom and MTN, Cell C  is giving customers of its rivals up to R10, 000 to help them buy themselves out of their contract should they want to move to Cell C but still have an outstanding value to settle before they can cancel.

On Wednesday Cell C also reported a 44% rise in data traffic on it’s network , with data revenues up 59%  in the first quarter of 2014 versus the same period in 2014.

South Africa’s third mobile phone operator said that contract and TopUp customers can qualify for an amount of between R1, 000 and R10, 000, plus a new handset, if they sign up for one of the seven new Cell C’s EPIC plans.

“So many South Africans are feeling trapped in long-term contracts by their providers that ask for extortionary cancellation fees for early termination. Cell C’s Contract Buy-Out proposition releases customers from those fees by offering to help buy themselves out of their existing contracts,” says Cell C CEO Jose Dos Santos.

The new EPIC products, ranging from R69 per month through to the unlimited package at R999 per month, are all based on flexibility of value, allowing customers to decide whether to spend their contract value on voice, data or SMS. These new packages offer an average discount of 30% on the subscription fees. For Example, pay R129 per month and receive R200 value to use as you please on EPIC 200.

 “We understand that carriers must recoup costs for the handset when customers leave before a contract comes to an end, but charging any percentage of the remaining contract subscription as a termination fee is ludicrous. Some of our competitors are charging exorbitant amounts disguised as ‘reasonable early termination fees’ to customers who wish to end their contracts before the contract term,” says Dos Santos.

Cell C is also guaranteeing that customers signing up for the EPIC Contract packages will not be subject to any price increases for the duration of the contract.

Below is a table with the EPIC package SIM only details and contract buy-out values. EPIC deals will be available on a range of handsets for customers to choose from.

PACKAGE (Postpaid and Hybrid)EPIC 100EPIC 150EPIC 200EPIC 350EPIC 500EPIC 650EPIC 1000EPIC INFINITY
MONTHLY SUBSCRIPTION (SIM only Fee)R 69R 99R 129R 229R 339R 449R 699R 999
Buy-out Value PostpaidR 1 000R 2 500R 4 000R 6 000R10 000R 10 000
Buy-out Value HybridR4 000R6 000R10 000N/A
INCLUSIVE AIRTIMER 100R 150R 200R 350R 500R 650R 1 000*Unlimited Calls, SMSs and 3GB Data

*Sign-up today and get 7GB additional data for 4 months.

Buy-Out promotion ends 30 September 2015.

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