Building Intelligent Support Systems: The Architecture Behind AI-Powered Customer Service Agents2025-08-29
Opinion Are Banks Ensuring Fair Customer Outcomes In Complaints Handling? The Financial Sector Conduct Authority (FSCA), South Africa’s market conduct regulator for financial institutions, recently conducted a desktop review to…
Must Read MpiloTech Poised For Growth, Appoints Two Executives MpiloTech, a fast-growing, medium-sized, specialist software development company, has added two new executive roles as it gears up for expanding…
