Opinion Is Automation Making Contact Centre Agents Redundant? If you watch the customer service space closely, you may have noticed that in late November, US-based low-cost carrier Frontier…
World Zoom Buys Five9, An Intelligent Cloud Contact Centre For R213 Billion Zoom announced it has agreed to buy Five9’s intelligent cloud contact centre for $14.7 billion or R213 billion. The popular video…
Breaking News This SA Boutique Contact Centre Firm Wants to Make a Difference For South Africa, the contact centre industry is dominated by multinational contact centres. One local contact centre firm is taking…
