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Opinion Want To Try Automating With Voice Bots? Identify The Low-Hanging Fruit First Adopting voice bots or virtual agents makes a lot of sense for a wide variety of companies, particularly those with…
Must Read How AI-Powered Virtual Agents Can Bolster SA’s BPO Sector The introduction of AI-powered virtual agents is not expected to impact the number of jobs in South Africa’s Business Process…
Opinion Digital workers may just save us in the most unexpected ways COVID-19 looks to be the tipping point for the world of work. Traditional organisations, which for so long demanded their…
Opinion COVID-19 may be a Tipping Point for Knowledge Work by Ryan Falkenberg We are all living the unimaginable. So many face tragedy and hardship. It’s a time for compassion…
Opinion The Rise of the Digital Co-Worker by Ryan Falkenberg While some commentators talk about the 4IR as something that is happening in the future, the reality…
Opinion 4 South African AI Startups to Keep an Eye On Artificial Intelligence (AI) is rapidly coming of age, as business leaders increasingly grasp the immense potential of “smart” machines and…
