Author: Ursula Fear

Is AI coming for your job, or is it already working beside you? As its use becomes more routine, artificial intelligence is looking less like a threat and more like a teammate: answering queries, making decisions, chasing leads, processing invoices, and drafting content around the clock. This new class of digital labour is changing how teams function, how targets are met, and how people spend their time at work. From now on, almost every job, team, and company will involve AI agents – systems that can analyse vast datasets, apply human-like reasoning, and act independently. Their presence is set to…

The world of work is undergoing a rapid transformation, driven by the rise of agentic AI – systems capable of independent action and complex problem-solving. Coupled with demographic shifts and broader technology adoption, this next phase of work is leading to a revaluation of the skills and roles needed. As we move away from a human-only workforce, businesses need proactive strategies to navigate these changes effectively and to set employees up for success. This shift means rethinking how work is done and what skills are valued. The numbers are eye-opening. According to Salesforce’s latest research, which surveyed 200 global human…