Author: Senzo Mbhele

Something is happening in the South African market that doesn’t always surface in the enthusiasm around AI. Customers are investing. Pilots are running. Licences are in place. And twelve months later, the question is why it hasn’t delivered. It is not the technology. What we’re seeing across the market is a large number of organisations that have completed a pilot and assumed the work is done. They’ve watched the inbox searches and the meeting summaries. Some have identified a specific use case that briefly excited them. But they haven’t done the harder work that actually makes AI useful, and the…