Author: Nyari Samushonga

For years, digitisation was largely the domain of large organisations. Enterprise software was expensive, implementation-heavy, and often designed for operational complexity that small businesses simply did not have. Beyond the software itself, the talent required to configure and maintain these systems placed digitisation even further out of reach for many SMMEs. Then came the SaaS revolution. From around 2010, platforms like Shopify, Xero, Wix and Yoco fundamentally changed the economics of technology adoption for small businesses. Instead of large upfront capital expenditure, businesses could access powerful digital tools through affordable monthly subscriptions. Instead of requiring specialist implementation teams, many of…