Author: Nolwazi Hlophe
Artificial Intelligence is no longer confined to the back office. From chatbots handling complex queries to robo-advisers producing portfolio summaries, AI increasingly functions as a primary channel for communicating financial information. While this shift delivers efficiency and scale, it dilutes the “human touch” in explaining risk, a human advisor can gauge a client’s hesitation and offer nuanced guidance that an AI interface, optimised for speed and clarity, often omits. In the South African context, this creates a paradox. AI-driven disclosures promise to democratise access to financial information, yet they introduce opaque risks that threaten fairness, consumer protection and systemic stability.…
In today’s fast-paced world, instant payments make a huge difference. We are able to move money within minutes – or even seconds – anytime of day or night, 24/7. But while the speed and efficiency of the latest digital payment systems in South Africa offer fantastic benefits, they also bring unique challenges that necessitate a closer look. A particular concern is the privacy and security of our personal data. The rise of instant digital payments and data’s new role Fast digital payment systems are designed to process transactions in real-time, offering immediate availability of funds and certainty that a payment…