Author: Kate Waddell

Technology is delivering both incremental and exponential gains for South Africa’s retailers, changing customer experiences and industry norms. Behind every retail success of the past four years lies a forward-thinking digital strategy, the intelligent use of data, and a committed focus on improving customer value.  The most remarkable evolution has been in the grocery sector, which has undergone a seismic shift over the past four years – largely due to astute leadership capitalising on the significant potential of technology. The winners have revolutionised deliveries, loyalty programmes and operational efficiencies to take a commanding lead in market share. With that success…