The City of Cape Town is ramping up its paperless billing campaign, with over 430,000 accounts already being sent via email.
As part of its commitment to digital transformation, the City has announced that it will discontinue sending printed bills through the South African Postal Service after 31 December 2025.
This initiative is aimed at improving efficiency, reducing environmental impact, and ensuring more reliable bill delivery.
Residents who do not have access to email are encouraged to contact the City’s Call Centre for assistance in making alternative arrangements.
“We’ve made a lot of progress over the years with reducing the number of bills we print and send via the postal service; however, we are stepping up our efforts to switch to emailed accounts,” said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
“We’ve made it very easy to switch. Business and residential account holders are asked to merely send an email or SMS with their account number and email address to request an emailed account and to do so before 31 December 2025.
“After this date, the City will be going paperless. Importantly, all account holders with no email access will be assisted, and they are advised to call the City’s Call Centre so that we know about them and can help them.
“It is very important to reduce the risk with the South African postal service and bills not being delivered. Emailed accounts also make it easy for account holders to keep track of their bills and use the accounts for proof of residence. Saving on printing and postage also contributes to a more financially and environmentally sustainable organisation.”
Residents are encouraged to make the switch as soon as possible to ensure a smooth transition before the deadline. For assistance, they can reach out via email, SMS, or by calling the City’s Call Centre.
Cape-Town. Image: 20oceansvibe
Cape Town Mayor Geordin Hill-Lewis has announced the City’s new Main Arterial and CBD Cleansing Plan, which will enhance visible cleaning along major routes and the CBD.
The City Council has approved over R26 million in start-up funding as part of its January Adjustment Budget. Additionally, the City is allocating an extra R100 million to address potholes and resurface roads.
The new plan aims to ensure cleaner major routes while creating employment opportunities through the Expanded Public Works Programme (EPWP). Dedicated teams will perform top-up cleaning services along main arterial routes and within the CBD.
Mayor Hill-Lewis stated, “Our new Main Arterial and CBD Cleansing Plan is an exciting initiative to expand visible cleaning along Cape Town’s main highways and arterial routes, as well as in our main Central Business District. This is one of various ways we are working for a cleaner city for all. We want Cape Town to be known as a city that takes great pride in cleanliness and presentability, leaving a good impression for both residents and visitors.”
He added, “We are also putting an extra R100 million into clearing potholes and resurfacing roads as part of this Adjustment Budget. By investing in better roads, and cleanliness along our major routes, we are ensuring that Cape Town continues to be a beacon of hope, showing that decline is not inevitable in our country’s major cities.”
Further highlights from the City’s January Adjustment Budget include:
- R34 million for stormwater maintenance and repairs
- R32 million for additional repairs to the City’s affordable Rental Units
- R10 million to further accelerate title deed delivery
- A R400 million saving due to improved exchange rates lowering the cost of the major upgrade to Potsdam Waste Water Treatment Works
- R10 million for CBD revitalisation initiatives, as part of seed-funding to the City Inner City Mission (NPO), to pursue opportunities for growth, place-making, and development within the City’s CBD.
