MTN has announced its strategic collaboration with WIM Technologies, to implement an innovative solution called Unison FWA, designed to significantly enhance the Fixed Wireless Access (FWA) experience for MTN’s valued customers. This partnership underscores MTN’s unwavering commitment to delivering superior internet connectivity solutions and brings a wealth of benefits to its customers.
Unison FWA, the innovative solution now at the heart of this partnership, is set to bring MTN’s home internet packages to a new level of consistency and reliability. The solution ensures subscribers remain connected to designated mobile cells within their contracted geographic locations. This, in turn, mitigates network congestion and degradation caused by unauthorised usage.
Amith Maharaj, Executive Network Design and Planning at MTN, expressed, “Our collaboration with WIM Technologies exemplifies our dedication to providing customers with exceptional FWA services. With enhanced network governance, personalised package recommendations, and optimised network performance, MTN’s customers can anticipate a superior home internet experience.”
Leveraging intelligent coverage and capacity-based analytics, Unison FWA enables MTN’s sales representatives with real-time insights on the most suitable packages for each customer’s specific needs and location. This ensures that customers receive optimal service at competitive prices with adequate coverage.
Effective subscriber management enables MTN to maintain network stability and better optimise resource allocation, contributing to a more reliable and consistent user experience for all. Furthermore, by safeguarding revenue streams, MTN can continue to invest in network infrastructure and service enhancements.
Anshul Malhotra, CEO of WIM Technologies at WIM Technologies, echoed this sentiment, adding, “We are thrilled to partner with MTN to elevate their FWA offerings. Unison FWA represents our commitment to empowering telecommunications providers with innovative solutions that enhance customer satisfaction and network performance.”
This partnership further solidifies MTN’s position as a leading provider of digital solutions dedicated to driving Africa’s progress. With the introduction of Unison FWA, MTN’s home broadband customers can look forward to a superior and unrivalled experience characterised by reliability, consistency, and personalised service.
