Nedbank, one of the top banks in the Southern Africa region with over 7 million customers, last September launched an intelligent digital assistant, called Enbi.
Nedbank is committed to delivering market-leading solutions to its customers that improve client satisfaction levels.
Nedbank announced this week that Enbi, its new artificial intelligence (AI)-driven chatbot, which was launched to meet client expectations for immediate and excellent personal assistance, now answers over 100 000 client enquiries a month.
Enbi offers Nedbank’s customers an intelligent, insightful, and friction-free digital banking experience by assisting customers conversationally with their day-to-day banking needs and questions.
Customers can find out about Nedbank’s banking services and products while monitoring their financial well-being through insightful access to account information, spending patterns, and opportunities to explore their finances in more depth via human-like conversations with Enbi.
Enbi, on Nedbank’s Money app and Online Banking platforms, offers users an easy-to-use way of getting day-to-day tasks done in a timeous manner, as well as allowing customers a more natural way of engaging with Nedbank.
Its intuitive interface and natural language make it easier for Nedbank’s users to find out more about the bank’s services and products.
Enbi navigates users to key features in the Money app and Online Banking and has useful buttons and quick replies so users can quickly and easily achieve their tasks, like how to reverse a debit order or find the nearest branch.
