MTN transforms enterprise business unit in South Africa to enhance overall client experience

21 January 2015

MTN transforms enterprise business unit in South Africa to enhance overall client experience

MTN South Africa today announced the start of a process to reorganise its MTN Business unit, to strengthen its competitive advantage in the enterprise business solutions market.

MTN is reorganising the unit to implement a new go-to-market structure that will enable MTN Business to optimally serve its customers and partners. This is in line with a revised group-wide business model that seeks to reposition MTN’s enterprise business unit for future growth and service excellence.

“We are reorganising to enhance our customer service and market differentiation. We also acknowledge that the success of the new structure lies in a strong value proposition for our employees. To this end, as we reorganise ourselves to focus on specific markets in a changing ICT environment, we will also be making investments in attracting, developing and retaining our talent. This is to ensure that we have the best people, best fit to deliver on our promise to inspire and enable growth for our customers,” says Alpheus Mangale, Chief Enterprise Officer, MTN South Africa.

As part of the process, consultations with all employees were held today, in keeping with relevant employment legislation. Employee engagements within MTN Business are expected to continue over the coming weeks.

In addition to making substantial investments in the development of its people, the unit also plans to attract the right skills to service customers in a reorganised and solutions delivery focused MTN Business.

“We plan to venture into certain market segments, and to successfully do so, we need to acquire the right set of skills,” concludes Mangale.



Bridget Bhengu: Senior Manager – PR and Communications, MTN SA

Cell: 083 212 1964 / E-mail:


Mamello Raborifi: PR Specialist, MTN SA

Cell: 083 214 5681 / E-mail:



Launched in 1994, the MTN Group is a multinational telecommunications group, operating in 22 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 September 2014, MTN recorded 219,2 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, Swaziland, Syria, Uganda, Yemen and Zambia. Visit us at,  and



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