Close Menu
  • Homepage
  • News
  • Cloud & AI
  • ECommerce
  • Entertainment
  • Finance
  • Opinion
  • Podcast
  • Contact

Subscribe to Updates

Get the latest technology news from TechFinancials News about FinTech, Tech, Business, Telecoms and Connected Life.

What's Hot

ZIOX is Creating a New Wave in the Altcoin Market

2025-09-01

Huawei And Government Partners Mark Fourth Year Of Women In Tech Digital Skills Training

2025-09-01

Smart EV Charging Launches In SA To Tackle Unique Energy Challenges

2025-09-01
Facebook X (Twitter) Instagram
Trending
  • ZIOX is Creating a New Wave in the Altcoin Market
Facebook X (Twitter) Instagram YouTube LinkedIn WhatsApp RSS
TechFinancials
  • Homepage
  • News
  • Cloud & AI
  • ECommerce
  • Entertainment
  • Finance
  • Opinion
  • Podcast
  • Contact
TechFinancials
Home»Latest News»The V&A Waterfront Leverages PropTech To Enhance Customer Experience
Latest News

The V&A Waterfront Leverages PropTech To Enhance Customer Experience

Staff WriterBy Staff Writer2025-01-30Updated:2025-01-30No Comments4 Mins Read
Share Facebook Twitter Pinterest LinkedIn Tumblr Email
V&A Waterfront
V&A Waterfront
Share
Facebook Twitter LinkedIn Pinterest Email Copy Link

Property technology – or PropTech – is not new to South Africa, with the majority of real estate companies by now having adopted technology or software in some guise since it was first introduced in the 1990s.

The post-pandemic landscape has not been without challenges for the real estate sector with high interest rates, loadshedding, escalating municipal costs and failing public infrastructure being the most prevalent issues it has had to deal with. PropTech has emerged as a critical tool for property developers and landlords as they look to enhance operational efficiency and profitability.

A surge in demand for advanced AI-powered property management systems across Europe, the Middle East and Africa has resulted in rapid growth for MRI Software, a leading global provider of cutting-edge real estate technology solutions. The business, which has 394 clients in South Africa currently, has forged partnerships with a diverse range of developers, landlords and service providers.

The V&A Waterfront was an early adopter of MRI Software’s suite of solutions. Renowned for its forward-thinking approach and innovation, the mixed-use property asset embarked on a digital transformation journey in 2021 by implementing MRI Software’s Property Management X (PMX) solution for its residential portfolio. PMX, MRI Software’s integrated ecosystem, provides businesses with real-time insights by consolidating all information in a single, digital platform.

In 2023, the V&A Waterfront expanded the use of PMX across its entire portfolio, encompassing commercial, retail, hospitality, marine and industrial assets.

The V&A Waterfront’s previous system was close to 20 years old, making it challenging to upgrade, limited in terms of its abilities and difficult to consolidate data. The system also lacked the flexibility to support the needs of a growing business.

The V&A Waterfront team recognised that what it needed was a modern operating system that offered more robust financial reporting and catered to the specific needs of real estate businesses. In addition, it needed a system that specialised in real estate and provided accessible information to all stakeholders for more informed business decisions and that was scalable and flexible.

“One of the challenges of the V&A Waterfront’s previous system was that it was fixed and required customisation,” says Mark Bird, director of Global Professional Services (EMEA) for MRI Software. Unlike traditional systems that require extensive customisation, MRI Software provides a flexible toolkit that allows clients to configure the solution according to their specific needs. This toolkit allowed the V&A Waterfront’s technical team to tweak and configure it according to their preferences.

What followed was an 18-month process to set up a new system for the V&A Waterfront. Mid-implementation, Agora Insights, MRI Software’s Business Intelligence tool was also integrated. Agora Insights leverages artificial intelligence to analyse data from PMX and other sources, providing valuable insights through interactive dashboards and visualisations.

V&A Waterfront
V&A Waterfront

“With PMX and Agora Insights, the V&A Waterfront now has access to accurate, real-time data,” says Bird. “Not only are they now empowered to make data-driven decisions, improve operational efficiency and enhance the customer experience but MRI Software’s cloud-based solutions enhance security and reduce the burden of IT maintenance.”

“Adopting PropTech is a journey and one that does not end when the business goes live,” says Amanda Dilima, Strategic Projects Manager for the V&A Waterfront. She adds that it has required a shift in mindset as the business rethinks how it operates digitally and strategises on the integration across all its ecosystems.

“Our new operating system reduces human error by minimising repetitive tasks and frees up capacity to allocate to where it matters the most: driving digitisation from a customer experience point of view and to continuously enhance the customer experience for our tenants,” says Dilima.

The key benefits of PMX, she says, have been the ability to access all information from a single source, a reduction in human error and the freeing up of resources.

Proptech V&A Waterfront
Share. Facebook Twitter Pinterest LinkedIn Tumblr Email
Staff Writer

Related Posts

Huawei And Government Partners Mark Fourth Year Of Women In Tech Digital Skills Training

2025-09-01

City of Cape Town Introduces New Fleet Tracking Tech

2025-08-29

The Cost Of Not Thinking About Home Insurance

2025-08-28

Plaud.ai Unveils Note Pro Its Most Advanced & Versatile AI Note-Taking Device

2025-08-27

Vodacom Group Appoints Ayman Essam As Chief Officer: External Affairs

2025-08-27

Finance Minister Appoints Acting CEO For Embattled GPAA To Ensure Stability

2025-08-26

Justice DG, DDG Face Disciplinary Proceedings Over Delayed Madlanga Commission

2025-08-26

Uber, Harambee Join Forces To Reimagine The Future Of Work For SA’s Youth

2025-08-26

Spaza Market: The Super-App Powering Township SMEs

2025-08-22
Leave A Reply Cancel Reply

DON'T MISS
Breaking News

Smart EV Charging Launches In SA To Tackle Unique Energy Challenges

 In a major step for electric transport, the STS Tech Group has launched ‘Smart EV’,…

BankservAfrica Rebrands As PayInc

2025-08-29

Government Pensions Administration Agency CEO Placed On Precautionary Suspension

2025-08-26

Airtel Africa & Vodacom Forge Landmark Infrastructure Partnership

2025-08-12
Stay In Touch
  • Facebook
  • Twitter
  • YouTube
  • LinkedIn
OUR PICKS

Electric Family Adventure: Conquering The N3 In Volvo’s Silent Luxury EX90

2025-09-01

R6.5M Range Rover SV Polar Night: Only 5 for SA

2025-09-01

Vodacom Invests R400M To Expand Network In Free State And Northern Cape

2025-08-26

Elon Musk’s Starlink Backs BEE Equity Equivalents, Not 30% Ownership

2025-08-18

Subscribe to Updates

Get the latest tech news from TechFinancials about telecoms, fintech and connected life.

About Us

TechFinancials delivers in-depth analysis of tech, digital revolution, fintech, e-commerce, digital banking and breaking tech news.

Facebook X (Twitter) Instagram YouTube LinkedIn WhatsApp Reddit RSS
Our Picks

ZIOX is Creating a New Wave in the Altcoin Market

2025-09-01

Huawei And Government Partners Mark Fourth Year Of Women In Tech Digital Skills Training

2025-09-01

Smart EV Charging Launches In SA To Tackle Unique Energy Challenges

2025-09-01
Recent Posts
  • ZIOX is Creating a New Wave in the Altcoin Market
  • Huawei And Government Partners Mark Fourth Year Of Women In Tech Digital Skills Training
  • Smart EV Charging Launches In SA To Tackle Unique Energy Challenges
  • Chainlink, VeChain, Or Remittix? Which Of These Is Predicted To Jump Over 20x In September
  • Shiba Inu Latest News: Top 10 Shiba Inu Whale Backs Remittix As History Could Be Repeated With 1,000X ROI
TechFinancials
RSS Facebook X (Twitter) LinkedIn YouTube WhatsApp
  • Homepage
  • Newsletter
  • Contact
  • Advertise
  • Privacy Policy
  • About
© 2025 TechFinancials. Designed by TFS Media.

Type above and press Enter to search. Press Esc to cancel.

Ad Blocker Enabled!
Ad Blocker Enabled!
Our website is made possible by displaying online advertisements to our visitors. Please support us by disabling your Ad Blocker.