Telkom’s AI system called Izwe.AI is changing the way customer service works. It takes spoken words in English and local languages and turns them into written text. Izwe.AI, which means ‘nation”, is special because it can understand how people with South African accents speak. According to Dr Mmaki Jantjies, Telkom’s Innovation and Transformation Officer, Izwe.AI … Continue reading Telkom AI Platform Izwe.AI Changes The Way Customer Service Works