Hetzner has informed its customers on Tuesday
Online platforms around the world have been under severe attack this year. Even with our best efforts to stay one step ahead, we would like to inform you of a security incident involving your Hetzner account information,” said the company in a letter sent to customers.
“You do not need to take any action – we have the situation under control.”
Hetzner advised its clients that on Friday, 5 October, its technical team uncovered suspicious activity on its database.
“We acted swiftly, working around the clock, to patch the vulnerability from further coordinated attacks.”
Data that may have been exposed:
- Name and email address
- Phone number(s)
- Address details
- Debit Order bank account details such as your bank account number. This information is readily available and often provided for invoice purposes.
- Identity number
- VAT number
Data that was NOT exposed:
- Credit card details – this information is not stored on any of our systems
- Passwords and login credentials
- Website and email content
What you should do:
“There is no action to be taken on your side,” the company said. However, as always, we do recommend that you remain extremely vigilant to phishing scams.”
The company added that a comprehensive audit involving our security team and cybersecurity specialists is underway to ensure that its systems are secure.
“We can reassure you that your data security remains our top priority and that we take swift and decisive action to address threats whenever they cybersecurity,” said Hetzner.
What you need to know:
Over the past year, Hetzner said it has significantly increased its measures to harden its systems against possible attack.
“This includes regular penetration testing and a comprehensive audit by independent cybersecurity specialists, with a dedicated team always working to strengthen our systems and the security of your data.”