Microsoft Chat-Based App Kaizala Pro Is Now Available In SA

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The Microsoft headquarters campus (Photo Credit: Katherine Welles / Shutterstock.com)
The Microsoft headquarters campus (Photo Credit: Katherine Welles / Shutterstock.com)

Microsoft’s latest mobile offering, Kaizala Pro, is now commercially available in South Africa.

Kaizala is a mobile app that improves the way businesses communicate and collaborate. It’s designed for large group communication, workflow management, reporting and analytics, and is integrated with Office 365.

Nick Keene, Modern Workplace Business Group Lead atMicrosoft, says the app addresses several challenges faced by many businesses across the region who manage field staff remotely.

“Mobile technology is enabling businesses to embrace the Fourth Industrial Revolution and digitally transform their operations. Microsoft Kaizala is ideal for organisations that need to communicate with large numbers of workers to enhance business agility, collaboration, and organisational productivity,” he says.

Kaizala also provides actionable information through analytics and reports, while complying with industry security best practices.

Impact of Kaizala on businesses

Unlike other chat-based apps in the market, Kaizala extends beyond a mere communication function. Because many workers in the region often don’t have an email address, Kaizala only requires a mobile number to sign a user up. The app is also optimised to work on any network – including slow 2G networks.

Some of its other unique features include the ability to:

  1. Communicate with and manage an unlimited number of users. This includes employees, front-line workers, customers, suppliers and citizens. Organisations can create flat, hierarchical or discoverable public groups in minutes, from contact lists, directories or ad hoc sharing. For users in remote areas, the app is optimised to work on slow 2G networks and users don’t need an email address to sign up, only a mobile number.
  2. Broadcast and collect information in a structured way through action cards. This includes sharing announcements; photos, videos or documents; hosting polls or surveys; assigning tasks; providing training content; marking attendance; and tracking workforces using location tracking.
  3. Gather rich insights from data with built-in analytics. Organisations can view results in real-time, organise large amounts of information with an aggregated view of user responses and get reports at each level of the organisation.

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