Video: Google Test Its Human-sounding Duplex AI

Duplex is a Google Phone Robot that sounds like humans. Duplex instantly raised questions over the ethics and privacy implications of using an AI assistant to hold lifelike conversations for you.

0
A keyboard with a button Google. Jane0606 / Shutterstock.com
A keyboard with a button Google. Jane0606 / Shutterstock.com

Google Duplex, an AI-powered program that users will access through Google Assistant to book reservations for various things over the phone was showcased at this year’s Google I/O.

Droid Life reported on Thursday that you simply give Google Assistant a place and time you want booked, then your Assistant will make a call to the business on your behalf.

Whether you’re booking a table at your neighbourhood sushi joint or trying to schedule a last-minute haircut before your big event, sometimes you just need to pick up the phone to get something done. Here’s a look at a new feature we’re developing for the Google Assistant that uses advancements in AI to help you get things done over the phone.

Watch Video Below:

You’ll also notice that Duplex sounds very human, even inputting “um” into sentences and pauses when it’s thinking.

At the start of a call, your Assistant will now identify itself as Google Assistant and will also notify the 3rd-party that the call is being recorded, according to Droid Life. This should get Google past any privacy advocates, not that they’re a bad thing.

Droid Life added that Google said we’re still a long way from Duplex.

Here’s exactly what Google said.

“We’re actually quite a long way from launch, that’s the key thing to understand. This is super-early technology, somewhere between technology demo and product. We’re talking about this way earlier than we typically talk about products.”

CNET also reported that the search giant said it’s beginning public testing of the software, which debuted in May and which is designed to make calls to businesses and book appointments. Duplex instantly raised questions over the ethics and privacy implications of using an AI assistant to hold lifelike conversations for you.

Google says its plan is to start its public trial with a small group of “trusted testers” and businesses that have opted into receiving calls from Duplex.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.