To speed up the process of opening new accounts, FNB has joined other global banks to enable its customers to open an account within minutes by simply taking a selfie through the FNB App.
This allows frictionless onboarding through biometric facial verification on the FNB App for both consumers and business owners. Consumers can now switch with a selfie and open an account within minutes, with identity verification done through the Department of Home Affairs.
They will also be able to order and schedule courier delivery of new bank cards, switch debit orders, and setup digital banking immediately.
FNB CEO, Jacques Celliers says, “Today marks a significant milestone in our 180-year history as we move beyond being a digital innovator to a broader contextual platform disruptor. It is through this contextually helpful platform that we can offer holistic financial solutions and become a trusted partner to the broader society. This will enable us to help create a better world for years to come.”
Additional innovations include the launch of eBucks Travel on the FNB App which incorporates a fully-fledged travel offering, nav» Money, a digital money management solution that helps customers improve their financial health daily and Credit Card functionality that allows customers to courier and track card delivery on the FNB App.
“Our focus is on developing a strong customer-centric integrated financial services offering which is underpinned by digitisation. We have invested substantially to introduce helpful digital innovations that move beyond just banking, but enhance customers lives by helping consumers to help themselves,” says Raj Makanjee, FNB Retail CEO.
“Furthermore, our main bank relationships with customers and ability to understand their needs and circumstances, enables us to deliver industry changing innovations that prioritise helpful banking and remove friction to create seamless, safe and market leading banking solutions,” says Makanjee.