Vodacom, MTN, Cell C, and Telkom are Keeping Customers Happy

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Beautiful African American brunette woman smiling and take a selfie picture by phone with a hands near her mouth while standing autumn or spring forest outdoors wearing black jersey, smartphone
Beautiful African brunette woman smiling and take a selfie picture by phone with a hands near her mouth while standing autumn or spring forest outdoors wearing black jersey, smartphone (Photo Credit: www.shutterstock.com)

South African mobile and fixed-line telephone subscribers appears to be very happy with the customer experience and services they get from either Vodacom, MTN, Cell C, and Telkom.

This is despite them complaining everyday about their data disappearing and being charge an arm and a leg for it.

But can you believe it, the average numbers ported every month is 62,333 in South Africa.

Number Portability is the process that enables end-users to retain their telephone numbers when changing from one network operator to another.

From November 2007 to end January 2018, more than 8.7 million subscribers ported their mobile numbers versus 6.1 million in 2017, according to the Number Portability Company (NPC), established to protect the customer by enabling him or her to vote with their feet when they are not happy with the Telco services.

The figures released by the NPC could indicate that consumers are happy with their network operators – Vodacom, MTN, Cell C, and Telkom.

The NPC is owned jointly by Vodacom, MTN, Cell C, Telkom and Neotel (now named Liquid Telecom, each of which owns 20% and has board seats. The company was founded in 2006 to enable customers to have the ability to retain their phone numbers when they switched networks.

The NPC administers a Central Reference Database (CRDB) linked to the operators via a sophisticated network interface. The CRDB is an administrative database which used to track all porting process to effect the porting process from the initial porting request through to providing the new routing data to the operators so that necessary network routing can be updated.

The ability to port numbers was meant to give customers more options, but its arrival in 2006 proved to be a damp squib.

That said the country’s industry watchdog, the Independent Communications Authority of South Africa seems to be planning to change the regulations governing number porting.

The draft number portability regulations were published in the Government Gazette on 24 November 2017 as General Notice 1309 in Government Gazette 41275. This opened up the public consultation process which has now been complete since the end of last month.

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